West Coast Outdoor Adventure - L1 (or higher) Guide

Job Description:

West Coast Outdoor Adventures is looking for a Level 1 (or higher) guide to join our team.

Based in Sooke, West Coast Outdoor Adventure Ltd provides unique Hobie pedal/paddle/sail kayaks, Stand Up Paddleboards, Surfboard and Bike rentals for locals and tourists to explore the Sooke area. This is our 14th year of operation and as things start returning to “normal” coming out of the Covid-19 pandemic, we anticipate a busy summer season.

Hobie kayaks take all the hassle out of kayak guiding - easy, fast and maneuverable, you will spend more time watching for wildlife and engaging with customers rather than worrying about paddle technique and varying abilities. With seals, sea lions, otters, tidal life, eagles, other birds and even the occasional whale it's easy to keep everyone engaged on our small group tours.

Ideal applicants who meet this criteria will be fit, outgoing and active, have the ability to be upbeat and engaging even at the end of a long day while working outside in the sun is paramount. Although some office work will need to be carried out, when not on the water with a tour (3-5 hr) much of the work will involve assisting guests to and from our dock and the cleaning of equipment. This involves lifting kayaks from the water on to the dock and carrying of paddleboards to/from the office/shop to the water. Full training will be provided.

Seasonal jobs 7.5 - 8 hours a day, 6 days on, 2 off for full time (possibility of year-round full time)

Strong Customer service skills Requires someone engaging, comfortable talking to others both on the phone and in person.

Fast paced, Knowledge of Sooke area important - need to be able to direct customers to bike trails, points of interest, be able to advise on places to see

Active lifestyle – be able to demo the product, ie: part of training is a 3-4 hour bike ride to local trails

Duties: Greet customers, set up gear for tour and be passionate about the job you're in. Assist with rentals – selection of right product, safety run down, collect payment. May provide demos. Provide assistance at the waterfront for customers leaving/returning from kayak/paddle board trips, help them get back on land, clean equipment. Answer phone calls, book tours and rentals; answer questions about services on the phone and in person.

We are hiring for multiple seasonal positions, both full time and part-time, with weekend availability required. (Guides full time)

Responsibilities

Day to day rental operations & sales
Reservations, check in and payment processing for customers
Safety briefings and launching rental customers
Providing information about our local attractions
Making reservations for rentals and tours
Ensuring the shop and gear is organized and clean
Clean, maintain and repair of all equipment

Benefits

Outdoor work in one of the best waterfront locations on the Westshore
Working with an excellent team of outdoor enthusiasts
Advancing your tourism and hospitality experience
Access to equipment for personal use (after hours)
Pay: $17-$20 p/h Depending on experience/qualifications plus shared portion of tips

Qualifications

Sea Kayak Guides Alliance of BC or Paddle Canada (or equivalent) certification required for guide position
First Aid certification preferred (required for guides)
Interest in the outdoors, nature, and providing exceptional experiences
Excellent customer service and in-person communication skills
Experience with a POS system and payment processing
Knowledge of the Sooke area - or willing to get out and explore
Self-motivated and detail-oriented
Love working outside and being physically active
Ability to work as part of a team
Lift and carry approximately up to 50lbs
Comfortable working on your feet, outside for a 7+ hour shift, in various weather conditions
A high level of organizational and problem-solving skills
Available on all stat and holiday weekends

Please Email Resume with cover letter.

Additional Details:

Closing Date: 2022-06-30

Guiding Area: Sooke

To apply for this posting please contact:

Allen

Address: West Coast Outdoor Adventure Ltd 6971West Coast Rd Sooke, BC V9Z 0V1

Website: www.WestCoastOutdoor.com

Email: info@WestCoastOutdoor.com

Phone: 250-664-7794